Terms and Conditions

Accounts

Dashboard accounts are created for a dealership’s staff, who sign in with the email address they were invited with. Keep your sign-in to yourself, and tell your dealership or us if you think someone else has used it.

The virtual assistant

The platform answers and places phone calls in the dealership’s name using a virtual assistant, which says so if asked. An appointment taken by the assistant or picked on a booking link is a request: it is confirmed by the dealership’s staff, not by the assistant. The assistant does not quote prices beyond what the dealership has approved.

SMS terms (dealership text messages)

A dealership may send text messages through the platform to its own customers who have given that dealership written consent to receive them. These terms apply to those messages.

• Program: service reminders, the dealership’s service, protection-plan and lease offers, appointment confirmations, and opt-out confirmations, sent in the dealership’s name.
• Consent: messages go only to customers who have signed the dealership’s written SMS consent form, authorizing the dealership, and Rayth Media LLC as its service provider, to text them. The dealership collects and keeps each signed form. Consent is not a condition of any purchase or service.
• Frequency: message frequency varies, and messages are sent only during the dealership’s business hours, never before 8 AM or after 9 PM local time.
• Cost: message and data rates may apply.
• Opt out: reply STOP to any message. You will receive one message confirming it, and no further text messages will be sent to that number on the dealership’s behalf.
• Help: reply HELP to any message, reply with your question and the dealership’s staff will answer, or email us at the address below.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

The dealership's responsibilities

A dealership adds only customers it is allowed to contact, collects and keeps their written consent before they are texted, and records any request not to be contacted. It is responsible for the offers and wording it approves for its campaigns.

Acceptable use

Don’t misuse the platform: no attempts to disrupt it, reach another dealership’s data, or use it for anything unlawful. We may suspend access for anyone who does.

Disclaimers and liability

The platform is provided as is. To the extent the law allows, Rayth Media LLC is not liable for indirect or consequential losses arising from its use, including calls or messages that are delayed or not delivered.

Changes and contact

We may update these terms from time to time; the “Last updated” date above reflects the most recent revision. Questions: Rayth Media LLC, 3400 Cottage Way, Ste G2, Sacramento, CA 95825, omarabdellah@rayth.ai.