Privacy Policy
Last updated November 13, 2026
Qarvi is a service-department platform for car dealerships, operated by Rayth Media LLC (“we,” “us”). A dealership uses it to answer and place phone calls with a virtual assistant, send texts and emails to its own customers, and manage the appointment requests that come in. This policy explains what information the platform handles and how.
Information we handle
- Dealership staff accounts: name, email address, role, and a record of sign-ins and changes made in the dashboard. Sign-in is handled by Microsoft Entra.
- A dealership’s customers: names, phone numbers, email addresses, vehicle details and service history, provided to us by that dealership, and the record of each customer’s consent and opt-out.
- Calls: for calls the assistant answers or places on a dealership’s behalf, a written transcript and a summary, and what the caller asked for (for example an appointment request or a message for the dealership).
- Messages: the texts and emails sent on a dealership’s behalf, and whether each was delivered.
How we use it
Only to provide the platform to the dealership the information belongs to: to hold its calls, send its messages, show its staff their customers and requests, and bill the dealership for its use. We do not sell personal information, and we do not use it for advertising.
SMS and text messages
Dealerships use the platform to text their own customers. Each message is sent in the dealership’s name, and only to customers who have signed the dealership’s written SMS consent form, which authorizes the dealership, and Rayth Media LLC as its service provider, to send them text messages. The dealership collects and keeps each signed form. Messages include service reminders, the dealership’s service, protection-plan and lease offers, appointment confirmations, and opt-out confirmations. Message frequency varies. Messages are sent only during the dealership’s business hours, never before 8 AM or after 9 PM local time.
Message and data rates may apply. Reply STOP to any message to opt out, and you will receive one message confirming it; reply HELP for help, or email us at the address below. An opt-out is permanent: no further text messages are sent to that number on that dealership’s behalf. Carriers are not liable for delayed or undelivered messages. See also our SMS terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages. We never sell or rent phone numbers.
Who we share it with
A dealership’s information is shown only to that dealership’s own staff and to our team, and each dealership’s data is kept separate from every other’s. We use service providers to run the platform, only for the function we use them for: cloud hosting (Microsoft Azure), speech and AI providers that process call audio and text to run the assistant, and email and text-message delivery providers.
Retention and your rights
We keep information for as long as the dealership uses the platform, or as long as needed for billing and legal records. A dealership’s customer can ask that dealership, or us, to access, correct or delete their information. Opt-out records are kept permanently so an opted-out number is never contacted again.
Contact
Rayth Media LLC
3400 Cottage Way, Ste G2, Sacramento, CA 95825
omarabdellah@rayth.ai
Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.